Remorocco · Shipping & Returns
From Morocco to your door.
Find information about order preparation, DHL delivery and what to do if there is an issue with your order.
Shipping from Morocco
We ship from Morocco with DHL to destinations worldwide, including countries within and outside the European Union and destinations across the Americas. Delivery is subject to DHL service availability at your address.
Order preparation takes 2 days before dispatch. Preparation time is separate from the delivery estimates below.
Estimated delivery times
| Destination | After dispatch |
|---|---|
| Europe · EU & non-EU | 2–4 business days |
| The Americas | 4–6 business days |
| Rest of the world | 5–14 business days |
Delivery times are estimates, not guaranteed arrival dates. Customs clearance, public holidays and local delivery conditions may affect transit times.
Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
An issue with your order?
If an item arrives damaged, faulty or different from what you ordered, please email us:
Please include the following details in your message:
- Your order number.
- A short description of the issue.
- Clear photos of the item and, if available, its packaging.
We will review the information and work with you to find an appropriate solution. Please contact us before sending an item back so we can provide the relevant instructions.
Returns & refunds
Our voluntary returns policy covers issues with the product. We do not offer additional change-of-mind returns beyond those required by applicable law.
If there is a problem with your order, please follow the steps above. We will discuss the appropriate resolution with you based on the issue and your applicable consumer rights.
This policy does not limit your statutory rights, including any applicable right to cancel an online purchase or return goods. Where these rights apply, they remain available even if there is no problem with the product. Contact us to exercise them.
Need a hand?
For questions about delivery or an issue with your order, contact Remorocco.
contact@remorocco.com